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Privacy Policy

Privacy Policy for Cross Country Cabs

Last Updated: 26.09.23

Cross Country Cabs ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our taxi services and visit our website. By using our services or website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Contact information (such as your name, address, phone number, and email address).

Payment information (such as credit card details when you book a ride).

Information related to your travel plans (pickup and drop-off locations, flight information, etc.).

1.2 Usage Information

Information about your use of our website and mobile app, including your IP address, device type, browser type, pages viewed and the time and date of your visit.

2. How We Use Your Information

We may use your information for the following purposes:

2.1 Providing Taxi Services

To provide transportation services to you, including processing bookings, managing reservations and tracking your ride.

 

2.2 Customer Support

To respond to your inquiries, comments or requests and provide customer support.

2.3 Billing and Payments

To process payments for our services and send you invoices or receipts.

2.4 Marketing

To send you promotional materials, offers and updates about our services, with your consent where required by law.

 

2.5 Safety and Security

To ensure the safety and security of our passengers, drivers and the general public.

2.6 Legal Compliance

To comply with applicable laws, regulations or legal processes.

3. Sharing Your Information

We will only share your information with third parties under the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who help us operate our business, such as payment processors and customer support providers.

3.2 Legal Requirements

We may disclose your information in response to a legal request, court order, government investigation or to protect our rights, privacy, safety or property.

3.3 Business Transactions

If we undergo a merger, acquisition or sale of all or part of our assets, your information may be transferred as part of that transaction.

4. Your Choices

You have the following rights regarding your personal information:

4.1 Access and Correction

You update your personal information by contacting us at hello@crosscountrycabs.co.uk

4.2 Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in those communications.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and the date of the latest revision will be indicated at the top of this policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

hello@crosscountrycabs.co.uk  | 01300 351151

Thank you for choosing Cross Country Cabs.  Your privacy is important to us, and we are committed to protecting your personal information.

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