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On the Road

Terms of Service

We're here to ensure your journey is both comfortable and safe. Before proceeding with your booking, kindly take a moment to review and acknowledge the following terms of service:

Our terms

General Guidelines:

  • All journeys to be pre-booked. Our vehicles do not offer curbside pickups.

  • The individual making the reservation assumes responsibility for the conduct of all passengers throughout the ride.

  • For the safety of all, we reserve the right to decline passengers who may pose a risk, including those under the influence of alcohol or drugs.

  • Smoking and vaping are strictly prohibited inside our vehicles.

  • While we understand the need for refreshments, we request that eating and drinking (except for bottled water) take place outside the vehicle. Any consumables should be stored in the designated storage areas.

  • Our pricing is per vehicle, accommodating up to four passengers.

  • Transparent pricing is a priority; our rates adhere to local regulations and there are no additional taxes or VAT.

  • Prices are based on passengers ready to embark at the scheduled time. Delays may incur waiting charges.

  • Any route deviations or changes from the agreed-upon route may incur a charge of £2.00 per mile.

  • We cannot offer payment refunds to passengers who fail to wait for their driver or alter plans without reasonable notice.

Quotes and Pricing:

  • Quotations are valid for 30 day after which they are subject to change unless a booking has been confirmed.

  • A booking is confirmed once either full payment has been received or a 50% deposit has been received for journeys more than 14 days ahead of the booking confirmation date.

  • Once a booking is confirmed the quoted price is fixed and guaranteed.


Airport & Seaport Specifics:

  • Our airport and seaport fare quotes are fixed and include local emission zone charges, airport drop-off fees and parking costs for inbound flights.

  • Safety is paramount; we reserve the right to decline oversized or hazardous items for transport.

  • Airport and seaport payments must be settled at the time of booking when the journey is to be made within 14 days of reservation. For bookings made more than 14 days in advance, we require a 50% deposit at the time of reservation.

  • While we strive for punctuality, we do not assume responsibility for missed flights or transfers due to any unforeseen circumstances, such as traffic or weather.

  • In the event of itinerary changes, kindly communicate via email or telephone. Confirmation of the change will be provided by Cross Country Cabs.

  • We monitor flight details; however, your prompt communication regarding significant delays is greatly appreciated.

  • We recommend allowing a minimum of two and a half hours prior to flight times to accommodate potential delays.

Right to Refuse:

Cross Country Cabs retain the right to refuse any job or journey at any time without notice, should we consider a situation would compromise the safety of our staff, the reputation of our business or for any other reason we deem relevant.

Excursions & Personalized Tours:

Excursions and custom tours are booked under our sister company, Henderson's Dorset, and the following booking terms and conditions apply:

Day Tour Booking Terms and Conditions


Please read these terms and conditions carefully. They contain important information and form the basis of the contract.  By accessing or using our website you agree to be legally bound by these terms and conditions.


The contract is between Paul and Rachel Henderson, t/a Cross Country Cabs and Henderson’s Dorset (“Henderson’s Dorset”) and each person booking with us (including the parents or guardian of any person under 18 years of age).  In these booking conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.


The person booking the tour warrants as a fundamental term of the contract that he/she has read and agrees with these terms and conditions and has the authority of each person named on the booking confirmation to be bound by them.


A binding contract comes into place when you pay the full deposit (or where appropriate the full price) and a booking confirmation is issued.


We cannot accept bookings for any person under the age of 18 unaccompanied by a parent or legal guardian.




Prices are inclusive of VAT where applicable. Henderson’s Dorset reserves the right to alter the published price of any of the day tours. Prices can go up or down.  You will be advised of the current price of the day tour that you wish to book before any contract is confirmed.


Henderson’s Dorset reserves the right to correct any errors in its publications or on its websites at any time prior to the price being confirmed at the time of booking.


On very rare occasions a genuine mistake in the price quoted and subsequently confirmed to you for your day tour may have been made. This may only come to light at any point prior to departure, in these circumstances Henderson’s Dorset is not obliged to honour the original price if a genuine mistake has been made in the pricing of your tour. In the circumstances you will be asked to meet any additional costs if you wish to go ahead with the tour. However, should you not wish to meet these additional costs, the tour will be cancelled and you will receive a full refund.


Deposit and Balance Payments


A deposit of 50% is required at the time of booking. The balance of payment must be made in full no later than 1 week before the date of the tour. For bookings made within 1 week of the day of the tour, the full price must be paid at the time of booking.  If you do not pay the balance of the tour price at the prescribed time, Henderson’s Dorset reserves the right to cancel the booking and apply the cancellation charges set out below.


Payments can be made by credit or debit card, or bank transfer.




You and everyone in your booking must be fit to travel and be able to undertake the activity booked. Any person with reduced mobility or with other physical or mental disabilities or conditions who may require special treatment or assistance (including anyone who may require the use of a wheelchair) must advise us prior to booking.


Some locations visited during the tour may involve walking on steep or uneven surfaces and it is your responsibility to ensure that you and your party members are wearing suitable footwear and understand the topography of the area to be visited.


Henderson’s Dorset is not responsible for any losses, damage, death, injuries, or claims whatsoever arising from, connected with, or related to any activities engaged during your tour. You engage in all such activities at your own risk.


It is understood and agreed that any liability for any death, personal injury, illness, emotional distress, mental suffering or psychological injury to you or loss of or damage to property shall be the sole responsibility of you and every individual member who is on your booking unless Henderson’s Dorset it’s servants or agents have been negligent in the provision of any services under its contract with you for such service or activity.


We will not be responsible for any improper performance or injury which is wholly attributable to your fault or anyone in your party and or the unforeseen or unavoidable act or omission of a third party unconnected with the provision of the services to be provided and or the unusual and unforeseeable circumstances beyond Henderson’s Dorset’s control and or the relevant supplier the consequences of which could not even with all due care have been foreseen or forestalled.


Third Party Providers


Henderson’s Dorset acts solely as an intermediary between you and any independent suppliers that provide transportation, sightseeing, activities or other services connected with your tour and will not be held liable for any loss, damage, injury or delay caused by third-party suppliers such as museums, tourist attractions, restaurants or any other provider of services.  Any issues or claims related to the services provided by third parties must be addressed directly to the respective service provider.


By booking a tour with Henderson’s Dorset, you acknowledge and agree that we are not responsible for any acts, omissions or negligence by third-party suppliers and shall not be held liable for any resulting inconvenience, injury, emotional distress, damage or expense.




Parking is at your own risk and Henderson’s Dorset accepts no responsibility for any loss or damage to any contents or customers cars wherever they may be parked during the course of a tour.


Cancellation or Alteration by Henderson’s Dorset


We reserve the right to modify or cancel any tour or arrangement at any time up to eight weeks before departure. In the event of cancellation you will receive a full refund, unless we can offer an alternative that you are happy with. Where we have materially modified the tour, you are entitled to a full refund if the modifications are not acceptable to you.


If you receive a refund of all monies paid to Henderson’s Dorset due to cancellation or material modification by us, you will not be entitled to any further sum by way of compensation damages or otherwise arising from the cancellation or modification.


Cancellation by You


Cancellation of a booking can only be accepted in writing from the person who made the booking. Cancellation charges will be made according to this schedule:


  • Cancellation more than 7 days before the day of your tour: No charge.

  • Cancellation 7 days or less before the start of your tour: 50% of the total cost.


No refund can be given for cancellation on the day of or during the tour.


Alteration by You


After acceptance of the booking, if you request an alteration to the confirmed arrangements, we will make these where possible.  If we cannot make the alteration, you will be entitled to cancel the tour in accordance with the cancellation schedule above.




While taking every care, Henderson’s Dorset cannot be held responsible for injury or ill health affecting you or a member of your party during your tour. Except in the case of death and personal injury, any claim against Henderson’s Dorset, its partners or employees shall be limited to a maximum of the amount paid by the claimant for his/her individual tour. Henderson’s Dorset will only be liable for loss or damage caused by negligence or omissions by Henderson’s Dorset.


Force Majeure


If war or terrorist activities, threatened or actual, riots, civil unrest, industrial action, threatened or actual, adverse weather conditions, fire, flood, drought, natural or nuclear disasters, volcanic eruptions, or any other event outside the control of Henderson’s Dorset delays, curtails, or extends the four or compels a change in the tour arrangements, we cannot accept liability for any resulting loss, damage or expense.


Your Behaviour


If we or any other person in authority is of the reasonable opinion that you are behaving in such a way as to cause or be likely to cause danger or upset to any other person (including our staff or agents) or damage to property, or could be disruptive or is/are suffering from a contagious disease, we will be entitled to terminate your tour. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your booking group during your tour. Payment must be made direct at the time to the service supplier concerned, failing which you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full costs and expenses including legal costs) as a result of your actions or those of any member of your booking group.


Data Protection


Henderson’s Dorset requires personal information including but without limitation to name, address, gender, citizenship and dietary requirements which may disclose your or any other person in your bookings religious beliefs, any health, medical disability and any other special needs to process the booking effectively.  We may pass this information on to other relevant individuals such as travel agents, hotels, transport providers, security and/or credit verification companies, credit and debit card companies or any governmental or public authorities, either as required by law or regulation or, if required by other such bodies.


Henderson’s Dorset is entitled to assume that you and all persons in your booking consent to such transfer of information unless you or any other person in your booking objects in writing to Henderson’s Dorset no later than seven days prior to the start of your tour.


It is your responsibility to make sure that information which we hold about you is up to date and accurate.


We may transfer or disclose personal information to our professional advisors for the administration of the website and related business or if required to disclose such information by law.


We will never sell your personal information to any third party.


We may use cookies to monitor your use of the website during the time you access it. However, we do not use the information these cookies collect at any point after you have stopped accessing the website.


Any information provided by you in connection with any transaction regarding your credit or debit card numbers, expiry date and billing or delivery address will only be used by us to process the transactions at the time of the transactions. These details will not be stored by us. Whilst we take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of dealing online over the internet and will not hold us responsible for any breach of security unless we have been negligent.




We welcome feedback (both positive and negative) on all aspects of our day tours so we can continue to improve them. If you are unhappy or dissatisfied with any service provided by Henderson’s Dorset please telephone us as soon as possible, so that action can be taken to remedy the problem. Any complaint made to Henderson’s Dorset after the tour should be made in writing within 7 days.


Primacy of English Law


These terms and conditions shall form a contract subject only to English Law and any disputes shall be settled only in the English courts.

Any questions?

Should you have any queries regarding these terms, please don't hesitate to contact us. We're always happy to help.

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